Support Services 2017-02-03T10:46:14+00:00

Support Services You Can Count On

LPS offers a comprehensive Product Support Program. Services require a Maintenance Agreement and includes assistance with software and hardware issues from answering routine questions to providing hands-on help. Our Product Support staff works with users for online diagnostics and resolution of issues using a variety of methods, including online when possible and in person at the user’s site.

  • Support services are available 365 days a year
  • Weekday after-hours, weekend and holiday emergency is available
In addition to one-to-one human contact, LPS also offers online support. This support feature is password-protected. There is no additional charge for online support, but users must be LPS customers with current maintenance agreements. The online support provides several information categories:

  • Adjudication Support with a Third-Party Bin and Processor Number lookup
  • Third-Party Insuror Error Code Message lookup
  • Phone Number Library for Third Parties and others
  • Online documentation
  • LPS contact information
This service provides routine application upgrades and help with software issues. Support for optional software and software services requires additional monthly maintenance fees. Software services can include:

  • Internet Claims Processing
  • Routine Software Updates and Enhancements
  • Data Processing Services
  • Claims Processing Support
  • Hardware Support Services
Our Hardware Support Program, a highly recommended optional service, covers repair or replacement of hardware purchased from LPS.

  • Hardware purchased elsewhere requires certification by our Technical Support Staff.

Customer Training is available in our Corporate Training Center in Fort Worth, Texas, or at the customer’s site.

  • Training includes software demonstrations of the appropriate LPS software and hands-on practice under the guidance of our qualified Training Staff.