Field Trainer

Location: Multiple Areas

The Field Trainer develops and conducts training programs for employees and customers of pharmacy, durable medical equipment, nursing home, point of sale pharmacy operations and/or other healthcare related software packages by performing the following duties.  This position is responsible for total customer satisfaction.

Principle Duties and Responsibilities

• Confers with management to gain knowledge of customer or work situation requiring training for employees and/or clients to better understand the application operation of healthcare and pharmacy operations related software.
• Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Assess and identify training delivery needs.
• Set, schedule, and conduct web-based pre and post training sessions.
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Ability to translate technical systems processes to the level of the user.
• Conducts training sessions covering specified areas such as pharmacy application, pharmacy operations, accounts receivable, nursing home administration, word processing and report writer software, use of computers software and hardware.
• Report on progress of customers and employees under guidance during training periods.
• Proofread and provide documentation for user’s manuals as requested.
• Must be able to perform simple installation procedures of computer equipment independently or with telephone assistance.
• Must provide customer service and/or quality control duties when requested.
• Required to be familiar with hardware and operating system features and commands necessary in troubleshooting customer problems.
• Ability to deal with frustrated or escalated customers, resolves problems, and satisfies customers.
• Other duties may be assigned.

Skills and Abilities

• Must be able to travel throughout the United States and surrounding territories utilizing car, train, boat and/or airplane.  Job requires 3 weeks travel out of every month, usually traveling 3-4 days out of every week.
• Ability to multi task.
• Ability to troubleshoot and diagnose system and/or software problems.
• Must provide good customer relations at all times and promote company.
• Ability to provide special public relations as needed.
• Ability to book accurate travel arrangements within corporate guidelines as requested.
• Ability to provide timely, detailed expense reports.

Qualifications

If you meet the criteria above, please email your resume and cover letter to jobs@rxlps.com ATTN: Lori McDaniel. Please state the position of interest.

LAGNIAPPE PHARMACY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER